Terms & Conditions

We assess all our products for quality and condition. We do our best to photograph and provide details, especially imperfections, about each product in the spirit of full disclosure. Below are the terms & conditions you agree to by making a purchase with VintageGen.

Products Sold As-Is

All of our products are authentic vintage.  We do not sell “new” items made to look vintage.  Therefore, all products are sold “as-is”.

Due to the age of authentic vintage products, minor imperfections may exist. We do not consider such imperfections as damage.

Also, vintage odors may accompany some items. We attempt to remove such odors, but the innate characteristics of vintage items may mean that its odor is inevitable.

Product Measurements

We do our best to provide accurate sizing and measurements for the items we sell. We literally use rulers to provide this information to you, but we are not responsible for precise sizing or measurements.  The information we provide is considered a best effort.

Shipping

We offer $5.99 flat-rate shipping on all orders.

We do our best to make sure your order arrives within 5-7 business days.

Return Policy

We want you to be 100% satisfied. Therefore, you may return a purchase for a full refund within 30 days — minus shipping costs.

In addition, you are responsible for return shipping costs. 

Shipping costs are non-refundable

To initiate a return, please return your item in its original packaging and within 30 days of your order.

Mail returns to: 

1650 Margaret St. Suite 302 #180

Jacksonville, FL 32204

Damaged Items

In the case you receive an item that has been damaged, please contact us to initiate the return process so that we can determine whether you need to send the item back or to discard it. You may need to provide photos of the item’s damage.

Clothing Returns

All clothing sales are final.  Exceptions may exist for designer brands and leather items.  Please contact us to find out if your item(s) qualifies for a return.

Privacy Policy

Your personal data will be used to process your order and to support your experience throughout this website.  We do not share your personal information.  In addition, we hate spam, so we will never spam you.

We may send out occasional newsletters to our email list, and you will always have the option to unsubscribe.